At ShopGooze, we aim to deliver your purchases as quickly and efficiently as possible. Please review our shipping policy for details on how we handle your orders.

Shipping Methods

We offer multiple shipping options to accommodate your needs. The shipping method you select will determine the delivery time and cost. Our available shipping methods include:

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Delivers within 2-3 business days.
  • Same-Day Shipping: Available for orders placed before 12 PM (UAE time), for select locations.

Shipping costs are calculated at checkout based on your order size, weight, and shipping address.

Shipping Rates

Shipping rates are calculated based on the weight, size, and destination of the items in your order. During the checkout process, you’ll see the available shipping options and their costs.

  • Free Shipping: Available for orders over [insert amount] AED within the UAE.
  • Flat Rate Shipping: A flat shipping fee is applied to all orders below [insert amount] AED.
  • For international shipping, the cost will depend on the country and region, which will be calculated at checkout.

Order Processing Time

All orders are processed within 1-2 business days of receipt. However, during peak seasons or holidays, processing time may take longer. You will receive a confirmation email once your order has been processed and shipped.

 

International Shipping

We offer international shipping to select countries. International orders are subject to additional shipping charges, and delivery times vary based on the destination.

  • International Shipping Time: Typically takes 7-14 business days, depending on the location.
  • Customs and Duties: International orders may be subject to customs duties or taxes, which are the responsibility of the customer. These charges are assessed by the destination country and are not included in the shipping cost.

Shipping Restrictions

Some products may have shipping restrictions based on the destination or nature of the product. These items may include:

  • Hazardous materials
  • Perishable items
  • Items with shipping restrictions from manufacturers

If your order contains restricted items, you will be notified and offered alternatives or a full refund.

Track Your Order

Once your order has been shipped, you will receive a tracking number via email, so you can monitor the status of your delivery. You can track your order on the respective carrier’s website.

If you have any issues or questions regarding your order tracking, please contact our customer support team.

Shipping Address

Please ensure your shipping address is accurate and complete. ShopGooze is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Missing or Lost Packages

If your order is missing or hasn’t arrived within the expected delivery window, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that your order is delivered.

If your package is lost due to an incorrect address or customer error, we cannot be held responsible for any replacement or refund.

Damaged Goods

If you receive damaged or defective items, please notify us within 7 days of receipt. We will arrange for a return or replacement as appropriate.

 

Delivery to P.O. Boxes

We may not be able to ship certain items to P.O. boxes, depending on the size or carrier restrictions. If this affects your order, we will notify you before processing.

 

Customer Support

If you have any questions or need assistance with your shipment, please contact our customer support team: shopgoozestore@gmail.com

 

Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Please check back periodically for any changes.

Last Updated: January 2025